Privacy Policy

privacy policy

Last updated: Aug 2025

1. Changes to This Privacy Policy

2. How We Collect and Use Personal Information

3. Information We Collect Directly from You

4. Information We Collect About Your Usage

5. Information We Obtain from Third Parties

6. How We Use Your Personal Information

7. Cookies

8. How We Disclose Personal Information

9. Your Privacy Choices (Do Not Sell/Share & Targeted Advertising Opt-Out)

10. Email & SMS Marketing

11. Children’s Privacy

12. Security and Retention

13. Your Rights

14. Financial Incentives

15. International Users

16. Third Party Websites and Links

17. Controller

18. Complaints

19. Contact

1. changes to this privacy policy

We may update this Privacy Policy from time to time to reflect changes to our practices or for operational, legal, or regulatory reasons. When we make changes, we will post the revised Privacy Policy on the Site, update the “Last updated” date, and take any other steps required by applicable law.

2. how we collect and use personal information

To provide and improve the Services, we collect— and in the past 12 months have collected—personal information about you from various sources. The information we collect depends on how you interact with us. In addition to the specific uses below, we may use information to communicate with you, provide or improve the Services, comply with legal obligations, enforce our Terms of Service, and protect the Services, our rights, and the rights of users or others.

3. information we collect directly from you

Contact details (name, address, phone number, email).
Order details (name, billing/shipping address, payment confirmation, email, phone).
Account details (username, password, security questions, other information used for account security).
Customer support content (information you include when contacting us).

Some features may require you to provide certain information. You can choose not to provide it, but certain features may not function.

4. information we collect about your usage

We automatically collect certain information about your interaction with the Services (“Usage Data”) using cookies, pixels, and similar technologies (“Cookies”). Usage Data may include: device and browser information, network connection details, IP address, clickstream data, and information about how you use the Site and your account.

5. information we obtain from third parties

We may receive information about you from third parties, including vendors and service providers who collect information for us, such as:

Shopify and its related services that power our store.
Payment processors (e.g., card/bank information tokens, billing address) to process payments and fulfill orders.
Advertising/analytics partners (e.g., Google Analytics, Meta, TikTok) via pixels, SDKs, third-party libraries, and Cookies when you visit the Site, open our emails, or interact with our ads.

Any information we obtain from third parties will be processed according to this Privacy Policy. See also Third Party Websites and Links below.

6. how we use your personal information

Providing products and Services. To process payments; fulfill orders; send notifications about accounts, purchases, returns, exchanges, or other transactions; create and manage accounts; arrange shipping and returns; and provide related features. We may also enhance your shopping experience by enabling Shopify to match your account with other Shopify services you choose to use (Shopify will process your information per its Privacy Policy and Consumer Privacy Policy).
Marketing and advertising. To send marketing/promotional communications by email, SMS, or postal mail and to show you ads for products or services, including tailoring ads on our Site and other websites.
Security and fraud prevention. To detect, investigate, and act on possible fraud, illegal activity, or security incidents. If you have an account, you are responsible for safeguarding your credentials. Contact us immediately if you believe your account is compromised.
Communicating with you and service improvement. To provide customer support, respond to inquiries, and operate, improve, and optimize the Services.
Legal compliance. To comply with legal, tax, and audit obligations and to enforce our Terms.

7. cookies

We use Cookies to operate and improve the Services (e.g., remember preferences), run analytics, and better understand interactions. For cookies related to Shopify, see https://www.shopify.com/legal/cookies.

Most browsers accept Cookies by default. You can remove or reject Cookies in your browser settings. Blocking Cookies may affect your experience and some features may not function. Blocking Cookies may not fully prevent information sharing with third parties (e.g., advertising partners).

Global Privacy Control (GPC). Our website recognizes the GPC signal. If you enable GPC, we treat it as a valid opt-out of sharing/targeted advertising for that browser or device and, if we can associate the device with a Shopify account, we will apply it to the account as well. Other than GPC, we do not respond to “Do Not Track” signals.

We may also use third-party analytics and advertising cookies such as Google Analytics and TikTok Pixel to better understand usage and improve our marketing.

8. how we disclose personal information

We may disclose personal information in the following circumstances (subject to this Policy):

Vendors/service providers performing services for us (IT, payment processing, analytics, customer support, cloud storage, fulfillment and shipping).
Business and marketing partners to provide services and advertise to you (they use your information per their own privacy notices).
At your direction/with consent (e.g., shipping partners; social media widgets; login integrations).
Affiliates within our corporate group.
Business transactions (e.g., merger, acquisition, reorganization, bankruptcy).
Legal and rights protection (comply with subpoenas/warrants; enforce terms; protect the Services, our rights, and users’ rights).

Categories disclosed in the past 12 months (for the purposes described above):

Identifiers (contact details, certain order/account info) → vendors, marketing partners, affiliates.
California Customer Records categories (contact/order/account info) → vendors, marketing partners, affiliates.
Commercial information (orders, shopping history, support records) → vendors, marketing partners, affiliates.
Internet/network activity (Usage Data) → vendors, analytics/ads partners.
Geolocation data (derived from IP or technical measures) → vendors/analytics.

We do not use or disclose sensitive personal information without your consent or for inferring characteristics.

Personal information sold/shared (past 12 months) for advertising/marketing:

Identifiers (e.g., name, email, phone) → business/marketing partners.
Commercial information (e.g., purchase records) → business/marketing partners.
Usage Data → business/marketing partners.

9. your privacy choices (do not sell/share & targeted advertising opt-out)

We may “sell” or “share” personal information (as defined by applicable law) for advertising purposes. You have the right to opt out of such activities at any time.

If you wish to exercise this right, you can contact us directly at [support@zyavie.com] with your request.
We also honor the Global Privacy Control (GPC) signal on supported browsers, which will be treated as a valid opt-out request for that browser or device.

In addition, you may visit industry opt-out pages for targeted advertising, such as:

http://optout.aboutads.info

http://optout.networkadvertising.org

10. email & sms marketing

With your consent, we may send marketing emails and text messages. Consent is not a condition of purchase. Message and data rates may apply. Message frequency varies. You can unsubscribe from emails via the link in each email, and you can opt out of SMS by replying STOP (reply HELP for help).

11. children’s privacy

Our Services are not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child provided personal information, please email support@zyavie.com and we will delete it. As of the effective date, we do not have actual knowledge that we sell or share the personal information of individuals under 16.

12. security and retention

No security measures are perfect, and we cannot guarantee “perfect security.” Information sent to us may not be secure in transit; please avoid using insecure channels for sensitive data.

Retention. We retain personal information as long as necessary to (i) operate the Services, (ii) comply with legal, tax, and audit obligations, and (iii) resolve disputes/enforce agreements. Typical periods:

Order & payment records: 7 years
Customer service records: 3 years
Marketing preferences: until you opt out or your account is inactive for 24 months

13. your rights

Depending on where you live, you may have some or all of the rights below (subject to legal limits and verification). We will not discriminate against you for exercising your rights.

Right to Access/Know personal information we hold about you and how we use/share it.
Right to Delete personal information we maintain about you.
Right to Correct inaccurate personal information.
Right to Portability (receive a copy and request transfer, where feasible).
Restriction/Objection to certain processing (where applicable).
Withdrawal of Consent where we rely on consent.
Appeal our decision if we decline your request (reply directly to our denial).
Marketing Preferences: unsubscribe from emails via the link; opt out of SMS by replying STOP (HELP for help).

You can exercise your rights where indicated on our Site or by contacting us (see Contact below). We may request information (e.g., email/account info) to verify your identity before responding. Where permitted by law, you may designate an authorized agent to submit requests on your behalf; we will require proof of authorization and may ask you to verify your identity directly.

We respond within the timeframe required by applicable law.

14. financial incentives

We do not offer financial incentives related to the collection, retention, or sale of personal information. If this changes, we will update this Privacy Policy.

15. international users

We may transfer, store, and process your personal information outside your country of residence, including in the United States, where our staff, service providers, and partners may process your information.
If we transfer personal information out of Europe/UK, we rely on recognized transfer mechanisms such as the EU Standard Contractual Clauses and/or UK IDTA/Addendum, unless the destination country provides an adequate level of protection.

16. third party websites and links

Our Site may link to third-party websites or platforms. We are not responsible for the privacy/security of such sites or the accuracy/completeness of information found there. Information you provide in public or semi-public areas (including social platforms) may be visible to others and used by us or third parties consistent with this Policy and those platforms’ terms.

17. controller

ZYAVIE LLC (Wyoming, USA) is the controller of your personal information for the purposes described in this Privacy Policy.
Email: support@zyavie.com

18. complaints

If you have concerns about how we process your personal information, please contact us (see Contact below). If you are not satisfied with our response, depending on your location you may have the right to appeal to us or lodge a complaint with your local data protection authority.

19. contact

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us at:

Zyavie LLC
30 N Gould St Ste N
Sheridan, WY 82801
United States

Email: support@zyavie.com

Important Notice:
Please do not return your product to the address listed above.
Returns must be requested and approved by contacting us at support@zyavie.com.
Unauthorized returns sent to our registered business address will not be accepted or processed.