Refund policy

refund policy

We want you to be 100% satisfied with your purchase. Every order is carefully packaged and checked before shipment. If you’re not happy, you may request a return within 30 days of delivery.

Title

Last updated: Aug 2025

1. How to Reach Us

2. Return Eligibility

3. How to Ship Your Return

4. Damaged or Defective on Arrival

5. Wrong Address / Missing After Delivery

6. Order Cancellation & Modification

7. Refund Timeline

8. Late or Missing Refunds

9. Contact Information

1. how to reach us

Our Customer Care team replies within 24 hours: support@zyavie.com.
To speed things up, include:

Order number
Issue/concern
Name and the email used at checkout

If we can’t locate your order in our system, it was likely placed with a different seller using our brand. We can only assist orders placed on zyavie.com.

2. return eligibility

Returns must be requested within 14 days of delivery.

To qualify for a return, the item must:

Be unused or only handled for basic inspection; no wear, stains, odors, or damage
Include all original tags, accessories, free gifts, and manuals
Be returned in the original packaging
Include your order number or proof of purchase

Items returned without prior approval, in used/damaged condition, or missing parts will not be eligible for a refund.

3. how to ship your return

Please contact us at support@zyavie.com to obtain the return address. Returns without prior authorization will not be accepted. After your return request is approved, follow the instructions sent by email.
Important:

We do not provide prepaid return labels. Return shipping is customer-paid and non-refundable.
Do not ship to the address printed on the parcel or send items back without prior approval—we may not receive the package and cannot process the refund.
Make sure items are in original packaging and good condition, with all manuals and accessories included.

4. damaged or defective on arrival

Email us within 3 days of delivery with:

Subject: Damaged or Defective Product
Order number, full name
Short description of the issue
Photos or a video showing the defect
The email used at purchase

We’ll arrange a replacement or solution promptly.

5. wrong address / missing after delivery

Please enter your full address correctly at checkout. ZYAVIE isn’t responsible for lost or stolen packages marked as delivered to the address provided. Upon request, we can share delivery confirmation, date, tracking and carrier details for your investigation.

6. order cancellation & modification

You have a 6-hour window after placing the order to cancel.
After 6 hours, the order is processed and can’t be changed or cancelled.
To cancel within 6 hours, email support@zyavie.com.

7. refund timeline

Once we receive and inspect your return, we’ll notify you of approval or rejection.
Approved refunds are issued to your original payment method within 5–10 business days. Your bank/card issuer may need extra time to post the credit.

8. late or missing refunds

Check your bank account again
Contact your card issuer (posting can take time)
Contact your bank

If you still don’t see it, email support@zyavie.com.

9. contact information

Zyavie LLC
30 N Gould St Ste N
Sheridan, WY 82801
United States

Email: support@zyavie.com

Important Notice:
Please do not return your product to the address listed above.
Returns must be requested and approved by contacting us at: support@zyavie.com.
Unauthorized returns sent to our registered business address will not be accepted or processed.

We may update this policy at any time.