Shipping policy

shipping policy

We ship across the contiguous U.S. via trusted express couriers. Processing time: 1–3 business days; delivery 4–14 business days with door-to-door tracking on every order.

Title

Last updated: Aug 2025

1. Processing & Delivery Time

2. Service Area (U.S. Only)

3. Shipping Restrictions

4. where’s my tracking number?

5. Entered the Wrong Address?

6. Customer Support

1. processing & delivery time

Processing Time: 1–2 business days. Orders placed after 12:00 PM (EST) will ship the next business day.
Tracking: All orders include door-to-door tracking. A confirmation email with tracking details will be sent once your order ships.
Transit Time (Contiguous U.S.): 4–14 business days.
Note: Business days are Monday–Friday, excluding federal holidays. During peak season or severe weather, please allow an additional 1–3 business days.

2. service area (u.s. only)

We currently ship to the contiguous United States (48 states) only.
We do not ship to:

APO/FPO/DPO addresses
Alaska, Hawaii, or U.S. territories (e.g., Puerto Rico, Guam, U.S. Virgin Islands, American Samoa, Northern Mariana Islands)

Unsupported ZIP code prefixes: 090–099, 340, 962–966, 006–009, 967–969, 995–999

⚠️Orders placed with unsupported addresses will be cancelled and refunded. Our team will notify you by email.

3. shipping restrictions

We do not ship to PO Box addresses.
Delivery times are estimates and may vary due to carrier capacity or weather delays.
Orders placed on weekends will be shipped on the next business day.

4. where’s my tracking number?

Email: A shipping confirmation email titled “Your order is on the way” will be sent after dispatch, including your tracking number and link.
Other options:
Track Your Order page (order number + email)
My Account → Orders

If you don’t see your tracking:

Allow up to 24 hours for the email to arrive.
Check your spam/junk folder.
Search for “Zyavie” in your inbox.
Note: Tracking links may take 24–48 hours to show the first scan after carrier pickup.

5. entered the wrong address?

Please double-check your address during checkout. Orders are shipped to the exact address provided.
ZYAVIE is not responsible for lost or stolen packages once the carrier confirms delivery.
On request, we can provide proof of delivery (address, date, tracking, carrier) to assist in your investigation.

6. customer support

If your order hasn’t arrived within the estimated timeframe, please contact us at support@zyavie.com.
We aim to reply within 24 hours (Mon–Fri).